← NetPulse

Privacy policy

Syslink Technologies · Last updated 21 September 2026

NetPulse is a network-monitoring service run by Syslink Technologies. This page explains what we collect, why, and what we do with it.

What we collect

• Account details: company name, your name, email address and phone number, and the email addresses you add as alert recipients or team members.
• Monitoring data: the devices you add (names, IP addresses, ports, locations, check settings), their up/down history, and — for SNMP devices whose metrics you choose to track — the values read from them (traffic counters, CPU, memory, temperatures and similar). Device passwords and SNMP credentials you enter are stored encrypted.
• Agent data: the monitoring agent (Windows/Linux program or MikroTik script) you install sends device check results and metric values to our servers. It sends nothing else from the machine it runs on.
• Technical data: server logs (IP address, time, request) kept for security and troubleshooting.

The NetPulse Android app

The NetPulse app for Android (package com.syslinktechnologies.netpulse, available on Google Play and as a direct download) is a companion to the web dashboard. It only shows data that already exists in your NetPulse account; it cannot add or change devices.

• What the app stores on your phone: your login session for NetPulse, your email address and company name (so the app can open without asking you to log in every time), and the push-notification token described below. It stores nothing else, and it reads nothing else from the phone — no contacts, location, photos, files or other apps.
• Push notifications: if you allow notifications, the app registers a push token for your phone with our servers so we can notify you when a device goes down or comes back, when a branch agent goes offline, and for service notices such as planned maintenance. The token is delivered through Expo's push service and Google's Firebase Cloud Messaging, which see the notification text and the token but not your account data. Logging out of the app removes the phone's token from our servers; you can also turn notifications off in your phone's settings at any time.
• Update check: on launch the app asks our server which version is current, so it can tell you when an update is available. This request carries no account information.
• No advertising, no analytics, no tracking: the app contains no advertising or analytics SDKs and does not collect usage statistics or device identifiers beyond the push token.
• Network traffic: everything the app sends goes only to netpulse.syslinktechnologies.com over HTTPS.

What we use it for

• Running the service: showing your dashboard, sending the alerts and reports you set up.
• Supporting you when you ask for help.
• Improving the product: when your device is a type we haven't seen, its answers to standard SNMP questions (which values it offers) may be reviewed by our engineers — and optionally summarised by an AI service — to build a metric catalog for that device type shared with all customers. This contains device model information only, never your account details, IP addresses of your network, or your metric values.

Retention

• Metric values are kept for 30 days. Up/down history, alerts and reports are kept while your account exists.
• When you delete a device you choose whether to keep its logged history; when your account is closed, its data is deleted within 30 days.

Who else sees it

• Our hosting provider (Amazon Web Services), which stores the data on our behalf.
• Our email delivery provider, for the emails you receive from us.
• Nobody else. We do not sell or share customer data with third parties for their own purposes.

Security

All traffic is encrypted (HTTPS); credentials are encrypted at rest; access to servers is restricted; daily backups are kept for seven days. No system is perfect — if we learn of a breach affecting your data, we will tell you promptly.

Your choices

• You can edit or delete devices, recipients and team members at any time from the dashboard.
• You can turn push notifications off in the app (log out) or in your phone's notification settings.
• You can ask us to export your data, or to delete your account and all its data, at any time — see Delete my account or data. Deletion is completed within 30 days and confirmed by email.