Delete my account or data
Syslink Technologies · NetPulse web dashboard and Android app
You can ask us to delete your NetPulse account and everything in it at any time. This page explains what gets deleted, what you can delete yourself, and how to send the request.
Delete the whole account
- Send a request from the email address you log in with (the account owner's email) to netpulse@syslinktechnologies.com with the subject "Delete my NetPulse account" and your company name.
- We reply within 2 working days to confirm the request. If the email comes from an address we do not recognise, we will ask you to confirm from the owner's email first.
- Within 30 days of confirmation we delete the company account and all of its data: users and team members, branches, devices and their credentials, up/down history, metric values, alerts, activity logs, reports, report schedules, push-notification tokens and the monitoring agent's registration. Backup copies made before the deletion are kept only for disaster recovery, are never used to restore a deleted account, and are overwritten on our normal backup cycle.
- You receive a confirmation email when it is done.
Delete only some data
- Devices, branches, alert recipients, team members: delete them yourself from the web dashboard. When you delete a device you choose whether its history goes too.
- Push notifications from a phone: log out of the Android app on that phone. This removes the phone's notification token from our servers immediately. Uninstalling the app has the same effect within a few days, once the token stops being valid.
- Your own login (team member): ask your account owner to remove you from Team & roles, or email us as above.
What is kept
After deletion we keep only what we are required to keep: invoices and payment records, if any (for accounting), and web-server access logs, which are rotated out after 14 days on their normal schedule. Nothing that identifies your devices or network is kept.